The claimant states that on the evening of April 26, 2016, during a severe thunderstorm, raw sewage began to backup into her basement through a drain in the floor. On April 27, 2016, at approximately 7:40 a.m. the City was advised of a sewer backup at 1809 SW McAlister Avenue. A crew was dispatched at 8:00 a.m., arrived by 8:30 a.m., and removed a blockage in the line. Records indicate routine maintenance on the line, and no prior knowledge of a blockage.
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